PATRICK OSHORAMHE ILOUNA

Achieved a branch award for operational excellence, demonstrating superior performance in managing key units including Teller, Remittance, FX, and Customer Service.

Improved customer experience by streamlining account management activities, documentation processes, and service delivery, directly contributing to an 87% account-retention rate.

Drove a 30% increase in referrals by effectively cross-selling the bank's e-products and services, acting as a Branch Ambassador for digital products.

Reduced branch operational expenses through diligent management of physical assets, resources, and stringent fraud/error rate controls.

Ensured 100% compliance with regulatory requirements and internal policies by meticulously reviewing customer instructions, processing transactions within approved TAT, and maintaining accurate records for funds transfer and clearing activities.

Achieved a branch award for operational excellence by streamlining workflows and enhancing service delivery across key units.

Improved overall customer experience and achieved an 87% account-retention rate through proactive engagement and efficient query resolution.

Drove a 30% increase in customer referrals by consistently delivering exceptional service and promoting digital products as a Branch Ambassador.

Reduced branch operational expenses through effective resource management and process optimization.

Streamlined account opening and funds transfer processes, ensuring prompt turnaround times (TAT) and 100% compliance with service level agreements.

Managed end-to-end processing of customer cheque and card requests, ensuring accurate delivery and maintaining up-to-date transaction registers.

Ensured zero fraud tolerance and error rates by implementing stringent controls and meticulous review of all customer-related instruments and documents.

Delivered comprehensive instruction across subjects, enhancing student understanding and academic performance.

Developed and provided essential learning resources, ensuring smooth and effective classroom instruction.

Designed and implemented engaging learning experiences, increasing student participation and retention.

Mentored students to embody positive values, fostering their development as responsible community ambassadors.

Established clear performance goals and tracked student progress, resulting in improved academic outcomes.

Coordinated and executed successful school events, enhancing community engagement and student extracurricular involvement.

Imparted knowledge and provided resources, making learning an engaging experience for students by understanding and adapting the curriculum.

Encouraged students to become good ambassadors for the school community, fostering positive behavioral development.

Set and tracked performance goals for students, contributing to their academic and personal improvements.

Organized and coordinated various school events, enhancing community engagement and student participation.

Managed inventory of company supplies, optimizing stock levels and placing timely orders to support ongoing operations.

Prepared detailed reports on project expenses and budgets, providing critical financial insights for decision-making.

Maintained and updated company databases, ensuring data accuracy and accessibility for operational needs.

Developed and maintained an organized filing system for critical and confidential company documents, enhancing data security and retrieval efficiency.

Addressed employee and client inquiries promptly and effectively, ensuring clear communication and issue resolution.

Managed company's supplies stock and placed orders, optimizing inventory levels and ensuring timely availability of necessary materials for projects.

Prepared regular reports on expenses and project budgets, providing key financial insights for decision-making and cost control.

Maintained and updated company databases, ensuring data integrity and accessibility for critical business operations.

Organized a comprehensive filing system for important and confidential company documents, enhancing document retrieval efficiency and security.

Addressed and resolved queries from employees and clients, ensuring smooth communication and operational flow for real estate projects.